08 jul 2026
Virgin Media fined £28m for preventing customers from cancelling contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
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Ofcom levies largest-ever consumer protection fine after finding firm mishandled millions of phone calls Virgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near-three-year period. Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold for “no reason”.
the guardian
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- 07:17the guardian
Virgin Media fined £28m for preventing customers from cancelling contracts
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